Terms and Conditions
Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.
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Shopping with Magicmic.co.uk
- You can order products displayed on this website on-line or by faxing/posting to us a completed copy of the Magicmic.co.uk order form. Our contact details can be found here.
- If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order, if we are unable to meet your order, we will endeavour to contact you as soon as possible.
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Prices
- Our prices are shown on our website.
- We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
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Payment
- You can pay by any, Visa or MasterCard credit card or by Switch, Maestro, Solo or Visa Delta debit card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimize the possibility of someone being able to read your details as they are sent to us over the Internet.
- You may also pay by cheque or postal order if you wish. Please create your order, select alternative payment method and print the order form as shown on checkout, you can then mail your payment, please note, we do not ship until payment clears.
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Delivery
- We can deliver goods to destinations within UK and Europe only, we regret that we can not ship outside this area.
- We aim to deliver goods within 2 to 3 working days using our nominated courier unless the next day service is selected. However, cannot be liable for any loss caused to you by late delivery, nor can we accept responsibility if the goods have been despatched for delivery next day of late delivery by the courier, we can merely issue your goods on that level of service, there are no refunds or compensation should any item not be delivered in the time specified.
- If the goods are not delivered within the delivery time which we quote for that item, please contact us by email. We will try and ensure that you receive your order, as quickly as possible.
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Warranty & Returns
- All goods are covered by a 12 month return to base warranty, unless otherwise specified, some items are sold pre-used with an RTB warranty of 3/6 or 9 months, please check if you are unsure.
- Cables, connectors and rechargeable batteries are not covered under any warranty without exception, these are checked prior to despatch.
- In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 7 days of the date of delivery in order for us to arrange a replacement or provide a refund, after the period of 7 days we can only repair or exchange the item.
- Any goods returned (within 7 days of the date of delivery) that were purchased in error will be refunded. Carriage charges will be deducted prior to issuing any refund at a rate of 20% of the value of the original transaction. This applies to all such returns without exception.
- All returns must not have been used, be undamaged, in the original manufacturer's unmarked packaging and complete with all accessories. Returned goods not complying to this will be rejected and will require collection or payment for re-despatch.
- Any goods returned under warranty and tested not faulty will be subject to a handling charge of 15% of the original good value before return shipping. This applies to all such returns without exception.
- You are responsible for your own shipping costs when returning items to us. We will in turn be responsible for the cost of shipping items back to you (in the case of warranty repair or replacements). This applies to all returns without exception.
- Rental units should be returned within the time period specified, beyond this period a charge of £35.00 per 7 day period, up to a maximum of 21 days, at which point your rental will automatically be switched to a purchase transaction, your unit a this point can not be returned.
- No returns are accepted without RETURNS AUTHORISATION.
We aim to keep the returns process as simple as possible. For information regarding the returns procedure please contact our returns department via email: returns@magicmic.co.uk Items returned without prior authorisation will be rejected regardless of a displayed return address.
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Our Responsibility
- We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
- We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong, using equipment supplied by our company does not give you the right to claim recourse.
- You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
- We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
- All products supplied from our website are fully tested before shipping. Our goal is 100% customer satisfaction so the time and effort to individually test each each product is an important part of achieving that goal.
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Copyright /Trademarks/Data Protection
- All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.
- You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose unless with express written permission from our head office.
- We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our privacy policy.
- We record usage and protect our images with watermarks, copying in whole or in part of our site or it's contents is strictly prohibited.
- Fraudulent transactions are passed to local authorities and banking institutions we have a very sophisticated fraud system which checks your PC location of the order placed against your credit card postcode and flags any variance to our staff. We may continue to process your transaction but have the right to direct the transaction through relevant authorities to track and trace fraudulent purchases using stolen ID or Credit cards.
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Links to other websites, downloads and services
- Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
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General
- We endeavour to respond to complaints within five working days.
- We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
- These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
- All errors and omissions are excepted.
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